Accessibility materials and devices


In order to make sure all of our customers have the best experience possible with their Verizon service, we offer the following materials and devices at no charge to our customers with disabilities. This may include the elderly, visually impaired, or customers with other disabilities.

To place an order, simply choose which of the following items you would like by clicking the box next to the item. When finished, click Continue to confirm your order and enter your account and address information.

Not sure which type of Fios TV equipment you have? Scroll down to the bottom of this page or click here for reference pictures.

Please allow up to 10 days for your materials to be shipped as many are created on demand.



Introductory TV materials

Welcome flyer

Fios TV Channel Lineup

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Enabling Text to Speech Functionality

Fios TV Voice Remote guide for Fios TV One equipment only


Exchanging or adding TV equipment

Exchanging or adding Fios TV One equipment

Exchanging or adding Legacy equipment

Exchanging or adding a CableCARD

Exchanging or adding a Digital Adapter



Big Button Fios TV remote for Legacy Fios TV equipment

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Not sure which Fios TV equipment you have?

Fios TV One


Have a set-top box that’s not shown above?
All other models would be considered Legacy equipment.