Accessibility materials and devices


In order to make sure all of our customers have the best experience possible with their Verizon service, we offer the following materials and devices at no charge to our customers with disabilities. This may include the elderly, visually impaired, or customers with other disabilities.

To place an order, simply choose which of the following items you would like by clicking the box next to the item. When finished, click Continue to confirm your order and enter your account and address information.

Please allow up to 10 days for your materials to be shipped as many are created on demand.


Fios quick start guide

Fios TV channel lineup

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Fios TV and Internet self-installation guide for VMS equipment*

Fios TV and Internet self-installation guide for Legacy equipment*

Exchange by mail installation instructions for VMS equipment*

Exchange by Mail installation instructions for Legacy equipment*

Instructions for enabling the Text to Speech feature on Fios TV



Big Button Fios TV remote

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*If you have questions regarding which type of TV equipment you have, please contact the VCCD toll-free at 1.800.974.6006 Voice or TTY, 508.251.5301 Videophone, Monday through Friday 8:30 am to 5:00 pm.