Verizon  
Accessibility materials and devices

 

In order to make sure all of our customers have the best experience possible with their Verizon service, we offer the following materials and devices at no charge to our customers with disabilities. This may include the elderly, visually impaired, or customers with other disabilities.

To place an order, simply choose which of the following items you would like by clicking the box next to the item. When finished, click Continue to confirm your order and enter your account and address information.

Not sure which type of Fios TV equipment you have? Scroll down to the bottom of this page or click here for reference pictures.

Please allow up to 10 days for your materials to be shipped as many are created on demand.


Materials

Introductory TV materials

Fios Quick Start Guide

Fios TV Channel Lineup

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Enabling Text to Speech functionality

Fios TV Voice Remote guide for Fios TV One equipment only

 

Exchanging or adding TV equipment

Exchanging or adding Fios TV One equipment

Exchanging or adding VMS 1100 equipment

Exchanging or adding Legacy equipment

Exchanging or adding a CableCARD

Exchanging or adding a Digital Adapter

 

Self installation instructions for new service

Self installation instructions for Fios TV One equipment

Self installation instructions for VMS 1100 equipment

Self installation instructions for Legacy equipment

 

Self installation instructions for swapping all equipment to Fios TV One equipment

Self installation instructions for swapping Fios TV One equipment

 

Devices

Big Button Fios TV remote for all Fios TV equipment

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* If you have questions regarding which type of TV equipment you have, please contact the VCCD toll-free at 1.800.974.6006 Voice or TTY, 508.251.5301 Videophone, Monday through Friday 8:30 am to 5:00 pm.

Not sure which Fios TV equipment you have?


Fios TV One
VMS 1100
Legacy

 

Have a set-top box that’s not shown above?
All other models would be considered Legacy equipment.